The short answer
If we get something wrong, tell us and we will fix it. Corrections to anything factual are made as soon as we can verify the right position, the page records that it was corrected and when, and we do not quietly edit a page and pretend it always said the new thing.
How to report an error
Email help@legalaid60.org.uk and include the page, what you think is wrong, and if you have one, the source that shows it. A link to the legislation or the GOV.UK page is the fastest possible route to a fix.
You do not need to be a lawyer or to be sure. If something reads oddly to you, that is worth telling us, because it will read oddly to other people too.
What we do
- Check it against the primary source, not against what another website says.
- Fix it. Anything that could cause someone to act against their own interests, such as a wrong threshold or a wrong court fee, is treated as urgent.
- Date it. The page records that it was corrected and when.
- Check the rest of the site for the same error, because a figure that was wrong in one place is often wrong in three.
- Tell you, if you reported it and left us a way to reply.
Corrections and updates are different
An update is where something has changed in the world: a new means test in April, a scheme extended, a benefit abolished. That is the normal three-monthly cycle and is not a correction.
A correction is where we said something that was wrong at the time we said it. Those are the ones we record as corrections, because the distinction matters to whether you can trust the rest of the page.
If you have already acted on something wrong
If you have made a decision based on something incorrect on this site, tell us. We cannot advise you and we cannot undo it, but we can tell you what the correct position is, point you at someone who can help, and make sure nobody else reads the same error.
Nothing on this site is legal advice, and it cannot decide your eligibility. The disclaimer sets out the limits.
Where the official sources disagree
Sometimes there is no single right answer to correct to, because the legislation and the Legal Aid Agency’s own guidance say different things. Two such conflicts are live at the moment.
Where that happens we set out both positions, say which is which, and tell you to check with your provider. We do not pick one silently. The current conflicts are listed here.